Withdrawal times
This section helps you understand the different times it takes to withdraw items when you cash out from gems in your wallet.
Although we process withdrawals instantly on our side, different withdrawal methods can take some time to arrive to you.
Expected delivery times
The following table lists the expected arrival time for different kinds of withdrawal methods that we offer. If you do not receive your withdrawal in the expected arrival time, please contact support so that we can help you to resolve the matter.
| Withdrawal method | Expected arrival |
|---|---|
| Cryptocurrency | 1 hour |
| Airtime | Within 1 day |
| Bank transfers | 1-5 business days |
| Gift cards | 1-3 days |
Withdrawal support
If you have not received your withdrawal within the expected arrival time described in the above section, reach out to us at [email protected] or contact us via live chat so that we can help resolve the issue for you.
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